Help Center

Welcome to the 2WayRadioHub Help Center

We're glad you're here! At 2WayRadioHub, we're committed to delivering an exceptional experience through our advanced global communication solutions. Whether you're browsing products, setting up your device, or seeking technical support, this Help Center is your go-to resource for clear answers and expert guidance.

If your question isn't covered below, feel free to contact us — we're always happy to help.

1. How Do I Purchase 2WayRadioHub Products?

We offer flexible purchasing options depending on your needs:

✅ Ready-to-Ship Branded Devices

Visit our Online Store to explore 2WayRadioHub-branded walkie-talkies and network radios. These products are in stock and ready for fast delivery — ideal for personal use, small businesses, or teams needing rapid deployment.

  • Select your preferred model and quantity

  • Add to cart and proceed to secure checkout

  • Orders are shipped promptly via trusted carriers

✅ Customizable or Unbranded Devices

If you're looking for custom branding, ODM/OEM collaboration, or bulk supply, check out our Product List:

  • Click QUOTE & CUSTOM on your desired product

  • Submit the inquiry form with your requirements (e.g., quantity, branding needs, custom features)

  • Our sales team will follow up to discuss specifications, pricing, and lead time

✅ Interested in a Business Partnership?

For long-term cooperation or private label opportunities, choose one of the following:

  • Dealer Request – For resellers of our branded products

  • ODM Request – For using our standard devices under your own brand (white-label solution)

  • OEM Request – For developing original devices based on your unique specifications (custom design & hardware)

Once your request is submitted, our business team will review it and contact you with the next steps and pricing details.

⭕ No matter your scale or goals — we make it easy to source the right communication solution for your needs.

2. What Features Do 2WayRadioHub Devices Offer?

Our professional-grade walkie-talkies and network radios are engineered for mission-critical environments where reliable, secure, and real-time team communication is essential.

Key features include:

  • Worldwide 4G Coverage – Communicate across cities, countries, and continents

  • Real-Time GPS Tracking – Instantly locate and manage your team

  • PTT (Push-to-Talk) – One-touch instant voice communication

  • Dual-Mode Support – Seamlessly switch between public networks and private channels

  • Encrypted Communication – Keep conversations secure and private

  • App-Based Management – Remotely manage groups, permissions, and users with ease

Want to explore full features and models?
➤ Visit our Online Store for branded devices or our Product List for custom and unbranded options.

3. How Do I Register a 2WayRadioHub Account?

Creating an account allows you to track orders and enjoy additional features:

  • Visit our Registration Page

  • Enter your email, username, and password

  • Confirm your email to activate your account

Already registered? Log in here to get started.

4. How Do I Set Up and Use My Device?

Every 2WayRadioHub device includes a quick start guide and detailed user manual in the box to help you:

  • Power on and charge the device properly

  • Connect to the mobile network

  • Use PTT and GPS features

  • Manage groups and users

Need help beyond the manual? Contact our Support Team — we're here for you.

5. Troubleshooting Common Issues

Here are solutions to some frequently encountered problems:

  • Device won't turn on → Check that the battery is charged and installed correctly

  • Poor signal or audio → Confirm strong network coverage; reboot the device if needed

  • Can't connect to network → Ensure your SIM card is inserted properly and settings are correctly configured

Still need help? Contact our Support Team — we'll get you back up and running quickly.

6. How Can I Contact Customer Support?

We're here to assist you — Monday to Friday.

For anything from product inquiries to technical help, we're just a message away.

7. Stay Updated on New Products & Promotions

Be the first to know about:

  • New product releases

  • Firmware updates

  • Exclusive offers and discounts

Subscribe to our newsletter and stay informed.

Thank You for Choosing 2WayRadioHub

We're proud to support your communication — every step of the way.
➤ Explore our Online Store or Product List, or Contact Us to get started today.